I just ordered new battens and sundry items from D&R, and I just want to say that they're a class act. From always answering the phone and working through questions to little customer service touches, Rudy does a great job.
It's stupid, I know, but my stuff shipped today and Rudy sent me the invoice. Their online order form is a little clunky, but it's clear the invoice was manually generated- he fixed the company name to be a c/o, rather than cramming it all on one line as I had to online.
Like I said, stupid, but it's great to know there's a real person who really does care on the other end of the transaction.